General Terms and Conditions

Effective Date: January 10^th, 2025

1. General

These Terms and Conditions ("Terms") govern your use of our services, participation in promotions, and engagement in consulting or software development with ZeNeo Pro LLC ("Company," "we," "us," or "our"). By using our services, you agree to comply with these Terms. If you do not agree, you must not use our services. ZeNeo Pro LLC is primarily focused on asset management (real estate, investments, intellectual property, vehicles etc.) and does not engage in operational activities. - For inquiries, contact us here

2. Ownership & Management of Assets

• Asset Ownership: All assets (e.g., real estate, vehicles, investments, vehicles) are owned by ZeNeo Pro LLC, not by individual stakeholders or subsidiaries.
• Asset Management: The Company implements regular inspections of all real estate properties and vehicles under its management to assess their condition, address maintenance needs, and ensure compliance with relevant regulations.
• Preventive Maintenance: Preventative maintenance will be scheduled by us for all physical assets, including but not limited to vehicles, equipment, and properties, to prevent deterioration and reduce long-term costs.
• Cost Management: Costs associated with asset maintenance and repairs will be allocated from the annual operational budget. Prior approval for expenditures exceeding $X will be required from the Board of Directors.
• Asset Leasing & Renting: Assets may be leased to third parties at market rates. Lease agreements shall be reviewed annually, and rental terms will be set based on prevailing market conditions.
• Rental Income Allocation: Income generated from the leasing of real estate or other assets shall be reinvested into the Company for operational costs, asset acquisitions, or distributed as determined by the Board of Directors.
• Tenant Management: We will engage third-party property management services to oversee tenant relations, rental payments, and compliance with lease agreements.
• Asset Sale/Disposal: Any sale of assets, including real estate, vehicles, or investments, must be approved by the Board of Directors. Sales will only occur when it aligns with the long-term strategic objectives of the Company.
• Appraisals & Valuations: Before the sale of any asset, an independent appraisal or market valuation will be conducted to ensure the Holding Company receives fair value.
• Proceeds from Sale: Proceeds from the sale of any assets will be utilized for the acquisition of new assets, debt reduction, or retained as liquid assets for future investments as determined by the Board of Directors.
• Leverage Strategy: The Company may leverage its real estate and other physical assets as collateral for financing or credit lines, subject to Board approval. All loans or credit arrangements shall align with the Company’s risk management policy..
• Risk Management: We will conduct regular risk assessments to ensure that the leverage of assets does not exceed prudent levels, with a focus on maintaining liquidity and mitigating financial risk..
• Third-Party Services: We may engage third-party service providers, such as property management firms and financial advisors, to manage specific assets. These third parties will be contractually obligated to adhere to the Company’s operational standards.
• Asset Tracking and Reporting: All assets will be tracked using a comprehensive asset management system. Regular audits and reports will be conducted quarterly to ensure the accuracy of asset records and compliance with internal controls. Our Board of Directors will receive quarterly reports on the status of all managed assets, including asset valuations, maintenance costs, and any income generated from assets.

3. Confidentiality, Privacy, Data Protection & Non-Disclosure

We collect and process personal data in accordance with our Privacy Policy. Key provisions include:

• Data Collection: We may collect personal information (e.g., name, email, phone number, billing address and payment details), technical data (e.g., IP address, cookies, browser type), and transaction information (e.g., purchase history and interactions with our website).
• Data Usage: We use the collected data to process transactions and fulfill orders, Provide customer support, improve our website and services, omply with legal obligations, send marketing communications (if you have opted in).
• Data Protection: We implement robust security measures to prevent unauthorized access, data breaches, and cyber threats. We may use cookies and similar technologies to improve user experience. You can manage cookie preferences through your browser settings. This includes financial data, investment strategies, and proprietary business details
• Third-Party Sharing: We do not sell personal data but may share it with third-party service providers strictly for business operations (e.g., payment processors like Stripe, hosting services). If required by law or to protect our rights we also share information with legal authorities and in the event of a merger, sale or aquisition we may share the information due to business transfer.
• User Rights: You may request access, corrections, or deletion of your data, subject to legal and contractual obligations.

4. Security & Payment Processing

• Payment Security: ZeNeo Pro LLC is committed to protecting the security of payment card data to ensure the safe transmission and storage of sensitive payment information. The Company follows PCI DSS standards to ensure secure payment processing and collaborates therefore only with payment processing providers that follow the same high standards. Therefore, we partner with PCI DSS-compliant third-party payment processors to ensure secure handling of transactions. Our providers comply with industry security regulations and employ robust fraud prevention measures.
• Fraud Prevention: Encrypted transactions and fraud detection mechanisms are implemented to protect users or our payment processing providers are suppoprting this fraud prevention. The Company applied Multi-factor authentication (MFA) for high-risk transactions and continuous transaction monitoring to detect unusual patterns.
• User & Client Responsibility: Customers must safeguard payment details, use secure devices, regularly monitor their accounts for unauthorized transactions, use strong passwords, enable additional security measures where available and report unauthorized activities immediately.
• Chargebacks & Disputes: Unjustified chargebacks may result in service suspension and legal action.
• Data Security: We implement reasonable security measures to protect your data. All payment card data is encrypted using industry-standard protocols during transmission. Card data is replaced with secure tokens to minimize exposure to sensitive information. Limited access to payment data is restricted to authorized personnel only. Security assessments and compliance checks are conducted periodically especially if a contracted provider gives reason for that. However, no method of transmission over the Internet is 100% secure. Payment card data is transmitted over Secure Socket Layer (SSL)/Transport Layer Security (TLS) encrypted channels. We do not store complete card details on our servers beyond the necessary transaction processing period. Sensitive authentication data, such as CVV codes, is never stored after authorization.
• Data Breach Response Plan: In the event of a data breach, we follow a structured response plan including immediate investigation and containment of the breach, notification of affected customers as required by law, and collaboration with regulatory authorities and forensic experts to mitigate risks.

5. Intellectual Property

• Properties: Any materials, reports, code, or deliverables created by the Company remain the Company's intellectual property unless otherwise agreed in writing.
• License: The Client is granted a non-exclusive, non-transferable license to use deliverables for internal business purposes only.

6. Limitation of Liability & Financial Management

• No Indirect Damages: The Company is responsible for any liabilities associated with the management of its assets but is not liable for the operations of its subsidiaries.
• Maximum Liability: Liability is limited to the toatal value of the asset within the past six months.
• Force Majeure: The Company is not responsible for service failures caused by events beyond its reasonable control, including natural disasters, cyber-attacks, or regulatory changes.
• Third-Party Links: Our website may contain links to third-party sites. We are not responsible for their privacy policies or content.

7. Termination

• Termination by Either Party: Either party may terminate an agreement with 30 days’ written notice.
• Non-Payment & Breach: The Company reserves the right to suspend or terminate services for non-payment or violation of these Terms.
• Obligations Upon Termination: Clients must settle all outstanding fees and cease using any proprietary Company materials post-termination.

8. Force Majeure Clause

• Definition of Force Majeure: For the purposes of this Agreement, "Force Majeure" shall mean any event or circumstance beyond the reasonable control of the Company that prevents, delays, or materially affects the performance of its obligations under this Agreement, including but not limited to:
  • Natural disasters such as earthquakes, hurricanes, floods, fires, and other acts of God;
  • War (declared or undeclared), armed conflict, terrorism, civil unrest, riots, or insurrection;
  • Governmental actions, regulations, embargoes, sanctions, or changes in laws or policies;
  • Economic crises, including but not limited to hyperinflation, market crashes, or credit shortages;
  • Epidemics, pandemics, or other public health emergencies;
  • Labor strikes, work stoppages, or industrial disturbances;
  • Failure of utilities, including power outages, communication failures, and internet disruptions;
  • Any other event beyond the reasonable control of the Company that prevents or delays the fulfillment of its contractual obligations.
• Effect of Force Majeure: In the event of a Force Majeure, the Company and its stakeholders shall be released from liability for any delay or failure to perform their contractual obligations under this Agreement, provided that:
  • The affected party promptly notifies the other party in writing of the occurrence and expected duration of the Force Majeure event;
  • The affected party takes all reasonable steps to mitigate the impact of the Force Majeure event on the performance of its obligations;
  • The affected party resumes performance of its obligations as soon as reasonably possible after the Force Majeure event has ended.
• Limitations on Liability: The Company shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to a Force Majeure event, including but not limited to loss of income, loss of business opportunities, or reputational harm.
• Termination Due to Prolonged Force Majeure: If the Force Majeure event continues for a period exceeding 90 days, either party may terminate this Agreement upon written notice to the other party, without liability for damages or penalties, except for obligations accrued before the occurrence of the Force Majeure event.
• Excluded Obligations: If the Force Majeure event continues for a period exceeding [90 days], either party may terminate this Agreement upon written notice to the other party, without liability for damages or penalties, except for obligations accrued before the occurrence of the Force Majeure event.
• Included Obligations: The occurrence of a Force Majeure event shall not relieve the affected party from any payment obligations that became due prior to the occurrence of the Force Majeure event or any indemnification obligations under this Agreement.

9. Governing Law & Dispute Resolution

• Compliance with U.S. Laws (CCPA & Others): These Terms are governed by the laws of the United States. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to opt out of data selling (we do not sell data) and request details about data collection and usage.
• Legal Status: ZeNeo Pro LLC is a legal entity formed under the law of Nevada
• Resolution Process: Disputes shall first be attempted to be resolved amicably. If unresolved, binding arbitration in Nevada will be the exclusive dispute resolution method.
• Legal Costs: The prevailing party in any dispute shall be entitled to recover legal costs and attorney fees.

10. Amendments & Updates

• Right to Modify: The Company reserves the right to update and change these Terms at any time. Continued use of services after changes indicates acceptance.
• Notification: Users will be notified of significant changes via email or website updates. The latest version will be available on our website with the effective date.